LOW-TECH BANK SCAMMERS

Digital scams and fraud reported by banks are increasing, and not all involve new technology. Many of these deceptions involve low-tech human error. 

Fraud involves an unauthorized person accessing your bank account to make purchases or other transactions. While scams occur when a criminal tricks a person into sending money under false pretenses.

Social engineering scams involve a fraudster attempting to trick a victim into sending them money.  This cybercrime may occur as phishing (by email), vishing (voice messages), or smishing (text messages).

To protect yourself, cybersecurity experts suggest the following:

  • Confirm that a sender’s email is valid. Scammers use similar but slightly different email addresses than the official ones.
  • Don’t click on suspicious links, which could result in going to a false website.
  • Be skeptical of messages with generic greetings and signatures; also, beware of poor grammar and spelling in the message.
  • Avoid downloading attachments in suspicious, unsolicited messages.
  • Verify money requests. Be sure to look up a company’s legitimate phone number and address online rather than the one provided in an email.
  • Beware of the safety of your phone and home computer.  You may have accidentally checked a box in the past to allow access to what you thought was a “trusted” device.

For additional information on bank scams and fraud, click here.

Teaching Suggestions

  • Have students talk to others to obtain suggestions for avoiding scams and fraud.
  • Have students create a one-minute podcast with a scam example and how to avoid it.

Discussion Questions 

  1. What suggestions might be offered to a bank or credit union to help them inform their customers about how to avoid scams and fraud?
  2. Describe actions a person might take if they were a victim of a scam or fraud.

AI-Proof Your Career

Artificial Intelligence (AI), as with any new technology, creates a changing job market. While news stories may produce fear among workers, be reminded that new technologies always create a need for adapted job skills. In the case of AI, career experts recommend: (1) focusing on skills that humans do best, and (2) adapting to what AI can help you do better.

The skills that humans do best involve activities related to emotional intelligence, ethics, and creativity. For ongoing career success, develop soft skills in the areas of communication, empathy, leadership, teamwork, and negotiation. In addition, enhance critical thinking abilities to question assumptions and analyze complex situations. Also important is improved creativity related to designing, writing, innovation, and generating ideas.

These high-touch human skills, which are harder to automate, are essential in jobs requiring trust, collaboration, and intricate decision-making. Career fields requiring in-person contact and discernment include healthcare, counseling, teaching, mentoring, therapy, customer experience, coaching, legal guidance, technical trades, crisis support, and creative and performance arts.

Since every worker will be affected by AI, basic technical competency is necessary. A well-prepared career person will need to be AI-literate. While you don’t have to be a programmer or software engineer, your AI skills should include:

  • knowledge of the capabilities and limitations of AI.
  • an ability to write clear, complete prompts to optimize responses.
  • using AI tools for workflows and other career tasks.
  • awareness of current AI trends and applications in your industry.

Using AI as your productivity partner means you will be able to leverage it to automate repetitive tasks, brainstorm ideas, develop preliminary drafts, and suggest analyses.

Ongoing learning and continually updating your skills is vital. Actions to achieve these competencies include taking online courses, earning AI certifications, joining online AI forums, starting an AI club, building a personal project, learning a programming language such as Python, and subscribing to AI and machine language YouTube channels.

While AI won’t replace all jobs, it will impact every worker in some way. To best prepare for the future, blend basic tech competency with strong human skills and seek opportunities for learning and growth. The most successful employees will be those who collaborate with AI and do what technology cannot do. 

For additional information on AI proofing your career, go to:

Link #1

Link #2

Teaching Suggestions

  • Have students identify online resources to enhance their AI skills.
  • Have students create a plan to enhance their soft skills for ongoing career success.

Discussion Questions 

  1. What soft skills might be most valuable for a person’s ongoing career success?
  2. Describe actions a person might take to better use AI for their daily activities and work tasks.

“DARK PATTERNS” COSTING TRAVELERS MONEY

Dark patterns are deceptive tactics that manipulate airline customers into paying more than they plan. These psychological tricks can result in a traveler having higher costs as much as double.

These manipulation techniques can occur at various stages of the booking process and include:

  • False scarcity may appear as “Only 2 seats left” to create artificial urgency for higher-priced fare options. Making a quick decision does not allow time to compare prices.
  • Artificial urgency with countdown timers ticking to imply that you only have a few minutes to guarantee your fare or finalize your booking.
  • Fake social pop-ups manipulate you to think that many other travelers are currently considering the same flight. This tactic implies that if you don’t book soon, someone else will take the available seat.
  • Aggressive pop-ups involve prompts at checkout that push upgrades with a prominent, visually appealing button. Remember, the option you initially selected is probably perfectly suitable for your needs. 
  • Bait-and-switch pricing starts with an attractive “bargain fare” without details related to airline, flight times, or restrictions. After you make payment, you realize the schedule or restrictions are no bargain. 
  • FUD (fear, uncertainty, doubt) warnings are created with intimidating red boxes to make the least expensive fares sound terrible. The fear-mongering notes point out restrictions and inconvenience to create anxiety and encourage paying extra to avoid the imagined hassles. 
  • Forced choice prompts require that you clearly accept or decline add-ons like travel insurance.  A hurried traveler may click “yes” to quickly move forward resulting in an unexpected higher cost.

Actions that can help to avoid these deceptive tactics that result in higher costs include:

  • Browsing in “incognito mode” to prevent an airline from tracking your search history and possibly raising prices based on your interest for a specific flight.  
  • Refreshing your search results to clear any fake warnings and timers.
  • Using “meta-search” engines (such as Skyscanner, Kayak, Google Flights) for obtaining fare information without upsells and manipulation tactics.
  • Checking-in online later in the process when better seats might be available for no upcharge.
  • Reviewing the total cost, not just the basic fare, to make sure the bottom line (after fees and taxes) is still the best deal.

For additional information on travel dark patterns, click here.

Teaching Suggestions

  • Have students talk to others or use AI to obtain suggestions for getting the best airfares and bargains when buying other goods and services.
  • Have students create a podcast with tips to warn others of deceptive tactics that can result in paying higher airfares.

Discussion Questions 

  1. What tactics discussed in this article have you observed or experienced when making an online purchase?
  2. Describe actions a person might take to avoid deceptive online marketing tactics.

A FINANCE COLUMNIST SCAMMED FOR $50,000

No one is exempt from being a victim of fraud, not even a financial advice columnist.  Charlotte Cowles, a writer for New York Magazine, had reported about the scam experiences of others but then she became a target.

In October of 2023, as Charlotte began her normal weekday routine, she received a phone call at about noon. The caller, who was professional and articulate, was contacting Charlotte about suspicious activity on her Amazon account.  Charlotte was told that thousands of dollars of electronic equipment had been bought through her Amazon business account. When Charlotte told the caller she didn’t have a business account, the caller said, “it looks like one has been opened under your name.”

Next, Charlotte was introduced to a person who claimed to be an investigator from the Federal Trade Commission (FTC). This person established credibility by providing Charlotte’s address, social security number, and names of family members. The alleged FTC person indicated that Charlotte was being investigated for fraud, money laundering, and other criminal activity since her identity was stolen and being used by others. Dangers to Charlotte and her family were also mentioned.

While Charlotte thought she was being conned, there were no red flags such as asking for money or buying crypto.  Next, she was told her assets would need to be frozen but first to withdraw enough to live on for a year ($50,000).  The bank teller was surprised at the amount but completed the transaction.

She was next told that she would be met by a “CIA colleague” to make sure she and the money were safe. She was assured that the money would be deposited into a new bank account for her. The entire process took place over a six-hour period.  Throughout the ordeal Charlotte felt increasing fear for herself and her family, which is why she followed the instructions of these alleged government officials. The next day she was to have an appointment at the social security office, which never occurred. This is when Charlotte realized she was conned.

She then contacted her brother, a lawyer, and filed reports with the police, FBI, and FTC. Charlotte contacted her bank to secure her other assets but won’t be getting her $50,000 back. She also ran anti-virus software to check for malware on her computer and changed the locks on her apartment door.

Despite her previous knowledge of scams and fraud, these circumstances seemed different and real to Charlotte.  When telling her story publicly, people were shocked since Charlotte was far from the “typical” victim. Her online persona and easy access to personal information by scammers was the basis of the scam. Charlotte noted “the psychological aftermath of being scammed is devastating. It’s such a violating experience and a lot of people have real anxiety and paranoia afterwards. They also feel ashamed, so these scams are wildly under-reported as a result. But if telling my story helps lift the guilt and shame for others, that’s also very gratifying.”  We are all vulnerable.

For additional information on this scam story, click here.

Teaching Suggestions

  • Have students talk to others to learn about any experiences with fraud or scams.
  • Have students create a podcast or visual proposal (poster or slide presentation) with suggestions for avoiding identity theft and scams.

Discussion Questions 

  1. What actions might have been taken to avoid this scam?
  2. Describe actions you might take to avoid identity theft and scams.   

WHAT TO KNOW ABOUT DEDUCTIBLES  

Here are some things to know about deductibles when deciding what policy to buy.

  1. Know the math

A deductible may be a specific dollar amount or a percentage. If a policy has a deductible that’s a percentage, make sure you know how that translates to a dollar amount. Here are two examples for homes insured for $150,000:

  • Policy A has a $500 deductible. A hail storm destroys the home’s roof, and the cost for repairs is $6,500. Policy A will pay $6,000 of the cost to repair the roof.
  • Policy B has a 5 percent deductible – or $7,500. If the home needed $6,500 in roof repairs, Policy B would not pay anything because the amount of repairs is less than the deductible.

2. Know when it applies

Deductibles for home and auto policies work differently than deductibles for health policies.

For health policies, the deductible usually covers a year.

For home and auto policies, the deductible will be applied to each claim. If you have a wreck in February and your car gets broken into in June, your insurance company will subtract the same deductible amount from the damages of each claim before paying.

3. Know what works for you

In general, the higher the deductible, the lower the cost for the policy. When deciding what deductible is right for you, think about how much you can afford to pay if your property is damaged. Remember that filing small claims may affect how much you have to pay for insurance later. Switching from a $500 deductible to a $1,000 deductible can save as much as 20 percent on the cost of your insurance premium payments.

For more information, go to: What to know about deductibles

Teaching Suggestions:

  • Ask students what deductibles they have on their automobile and home insurance.  What factors did they consider to determine their deductibles?
  • Have students talk to friends and relatives to determine methods of reducing home and auto insurance premiums.

 Discussion Questions:

  1. What are some arguments in favor of and against higher deductibles?
  2. What should be the main factors used to determine methods of reducing the cost of home and auto insurance?

How are your auto and homeowners insurance costs calculated?

Insurance companies set prices to match the cost of future claims. To do this, insurance companies look at your personal risk factors (the type of car you drive or where you live). But they also look at how much they spend on all claims.

Insurance companies determine premiums and rates by looking at you

Insurance companies use many factors to calculate what they charge a customer. Each company’s premium formula is different.

For home insurance, common factors include:

  • Your home’s age.
  • Your home’s roof age and material.
  • Where you live.
  • The cost to replace your house.
  • Your claim history.
  • Your credit score.

For auto insurance, common factors include:

  • Your driving record and claims history.
  • Where you live and how much you drive.
  • Your age, gender, and marital status.
  • Your occupation.
  • The cost to replace the car you drive.
  • Your credit score.

If some of these factors changed since your last renewal, it could raise or lower your premium. This includes characteristics that change over time, such as how much your home or auto is worth. You may see such changes in a policy’s premium from one renewal to the next.

Most State laws require that insurance rates:

  • Be adequate.
  • Not be excessive.
  • Be based on sound actuarial principles.
  • Be reasonably related to all costs.
  • Not be based on the insured’s race, creed, color, ethnicity, or national origin.

Ask about discounts and shop around

If your auto or home insurance bill is rising, ask your company to explain the increase and ask if you’re getting all available discounts.

For more information, go to:

How are your auto and homeowners insurance costs calculated?

Teaching Suggestions:

  • Have students ask their insurance company if they are getting all available discounts.
  • Ask students to consider calling an independent insurance agent for insurance cost comparisons.

Discussion Questions:

  1. What factors do insurance companies use to calculate your auto and home insurance premiums?
  2. Why do insurance companies use your credit scores to determine your premium for your home and auto insurance?
  3. What is reinsurance and why do insurance companies buy reinsurance?

SHOULD YOU REFRESH YOUR BUDGET?

Whether you have been budgeting for a month, a year, or longer, a regular review of your spending plan is vital.  Several situations may indicate a need for a revised budget; these include:

  • Worrying about money emergencies. Be sure your budget includes savings to create an emergency fund for unexpected expenses.
  • Using the same budget each month. Spending needs are likely to change from month to month, as a result slight changes might be necessary.
  • Not tracking expenses. A record of your actual spending is vital for budgeting success. 
  • Overspending in a budget category. Be sure your plan is realistic and helps you avoid unneeded spending.
  • Avoiding a “sharing” category. The SPEND, SAVE, SHARE framework is a recommended approach. Giving to church, charities, and worthy causes contributes to living a fulfilled life and contentment.
  • A major change in income. A raise should not result in lifestyle inflation in which you significantly expand your spending. Or, a loss of job can result in an extensive budget adjustment along with use of emergency funds. Your emphasis will likely be on spending for food, utilities, shelter and transportation.
  • Not considering inflation. Most people have been affected by rising costs of many items requiring an adjustment in budgeted amounts.
  • Overlooking annual and seasonal expenses. Planning for holidays, vacations, back-to-school expenses, and semiannual auto insurance requires setting aside an amount each month for those items. Not doing so may result in increased debt or using your emergency fund for something that is not an emergency.
  • Planning for funds from paid off debt. As you pay off credit cards and loans, those monthly payments can now be used to expand your emergency fund and other savings goals.
  • Not coordinating budget items with savings goals. If your spending and saving activities are not helping you achieve your financial goals, a revised budget may be needed.

For additional information on refreshing your budget, click here.

Teaching Suggestions

  • Have students talk to others to learn actions used for successful budgeting.
  • Have students research budgeting apps that could help them better plan their money management activities.

Discussion Questions 

  1. What features of an app might be helpful for successful budgeting activities?
  2. Describe actions that might be taken when a person needs to revise their budget.   

Ways to save money on home insurance

Did your homeowner’s premium go up? Use these tips to see if you can get a lower rate.

  1. Shop around

Insurance companies charge different rates, and your company might have raised your rates.

You can shop around for a better price. Get sample rates at HelpInsure.com. Then contact the companies you’re interested in and use these tips.

Learn more: How to shop smart for home insurance (checklist)

2. Ask about discounts

Make sure you’re getting all the discounts you qualify for. Ask your insurance company if it offers discounts for:

  • Having a monitored burglar or fire alarm system.
  • Having other policies with the same company (like auto, home, life, etc.).
  • Not filing any claims for three straight years.

Learn more: Lower your home insurance cost by asking for discounts

3. Look at your deductible

Choosing a policy with a higher deductible can lower your premium. But remember that a higher deductible means you might have to pay more out-of-pocket if you have a claim. How much can you afford to pay if your home is damaged?

Remember: A good price is only a bargain if you also get good service. Call your State Department of Insurance  to check a company’s complaint record before buying a policy.

 For more information, go to:

Ways to save money on home insurance

Teaching Suggestions:

  • Have students suggest methods of determining how to save money on home insurance.  Also, ask for actions that can be taken to achieve the goals.
  • Have students create a system for starting and updating a home inventory.

Discussion Questions:

  1. When does a family or individual know they have enough home insurance?
  2. What type of insurance coverage is more important, property or liability?  Explain

Will my insurance premiums go up if I file a claim?

It depends on the type of claim and how many you file. But, yes, your home and auto premiums can go up if you file claims. You could also lose any discounts you’re getting for being claim free.

  1. What counts as a claim?

Home and auto insurance companies can raise your premium for filing most types of claims. Auto companies can raise your premium if you’ve had accidents or gotten traffic tickets.

Home and auto companies can’t charge you more for:

  • Claims you file that the company didn’t pay. This includes claims the insurance company denied because your policy doesn’t cover the damage.
  • Calling your company or agent to ask questions about your policy or the claims filing process.

Home companies can’t charge you more for:

  • Claims for damage from natural causes, including weather.
  • Appliance-related water damage claims, if the repairs have been inspected and certified, unless you have three or more claims in three years.

    2. Consider your deductible
  • Before you file a claim, find out how much your deductible is. The insurance company will subtract the amount of your deductible from your claim payment. Also get repair estimates. If the cost of repairs is about the same or less than your deductible, you may decide it’s not worth filing a claim. Learn more about deductibles.

    3. Know your claims history

Insurance companies use your claims history to decide if they want to sell you a policy and how much to charge you. Most insurance companies get a report from the Comprehensive Loss Underwriting Exchange (CLUE) to learn your claims history. Because most companies use CLUE, they can learn about home or auto claims you’ve filed, even if the claim was with another insurance company.

For more information, click here.   

Teaching Suggestions:

  • Ask students if they or their family members filed any home or auto claims with rheir insurance company.  If so, what was their experience?
  • Ask students if the insurance company raised their premiums or cancelled their insurance coverage.

Discussion Questions:

  1. Why is it important to consider your deductibles before filing a home or auto insurance claim?
  2. Why do insurance companies use your claims history to decide if they want to sell you a policy or much to charge you?

A.I. PROMPTS FOR IMPROVED FINANCIAL DECISIONS

Artificial intelligence (AI) is influencing every aspect of life and learning.  A vital skill when using AI is creating prompts to obtain valid information for your specific life situation. When creating an AI prompt, be sure to:

  • specify desired length, style, format, reference dates, reading level.
  • identify intended use, purpose, and audience.
  • begin with action verbs: create, design, explain, compare, summarize
  • split complex requests into subtasks and subproblems.
  • include examples and background information for context.
  • avoid complicated or unusual words.
  • submit follow-up requests to verify, clarify, and expand results.
  • ask for references from resources consulted.

Some suggested AI prompts to guide your financial decisions include:

Budgeting: “Help me create a monthly budget. My monthly take-home pay is [amount] with these fixed expenses [list items, amounts]. I have monthly variable expenses of approximately [amount]. I plan to save at least [amount] each month for [financial goal] in [number] years. Suggest budget categories and amounts.”  

“My variable income averages about [amount] each month. I have fixed monthly expenses of [amount].  What actions are suggested to plan for taxes, savings, and variable expenses?”

Banking Services: “Suggest a bank or credit union that minimizes fees and provides appropriate payment, savings, and loan services. I am a [describe current life situation] with a monthly income of [amount].”

Taxes: “I plan to move to [state/country], my current annual income is [amount]. What factors should I consider related to potential tax obligations in this new location?”

Wise Credit Use: “Each month, I use my credit card for several purchases, and always pay off the balance. How will this affect my credit score? What additional actions would help me build my credit score?” 

Insurance: “I’m currently [age] and [marital status] with [number] dependents. My income is [amount]. What amount of life and disability insurance should I consider? What would be an appropriate amount to pay for this coverage?”

“I currently drive a [year, make, model] vehicle, and am paying [amount] a year for auto insurance. What actions should I consider to review my coverage and reduce my insurance payment?”

Housing:  “My monthly income is [amount], I pay [amount] in monthly rent, and have [amount] saved for a down payment. How should I determine if I can afford closing costs and long-term homeownership expenses?“

Buying a Car: “I’m considering a used [year, make, model]. I’m able to afford [amount] for this purchase. What factors should I consider before buying this vehicle?”

Investing:  “I’m [age] with an annual income of [amount]. I’ve saved [amount] in an emergency fund. Now I would like to start investing for [goal] to be achieved in [number of years]. What investments should I consider?” 

Retirement Planning: “I’m [age], self-employed, and earn [amount] a year. What options do I have available to save for retirement?”

Wise Shopping:  “I’m planning to buy [item, model, other details] with a budget of [amount]. What actions would result in getting the best deal, strong customer service, and a good warranty?

Avoiding Consumer Fraud:  “When researching and buying [describe product or service] online, what actions should be taken to determine if an offer is genuine and to avoid being scammed?”

Wealth Creation:  “Based on my current key skills of [list 3-5 strongest abilities],  suggest three unique actions to use my existing skills to increase my income. For each action, suggest specific steps to implement the action and estimate the potential financial benefit.”

Despite every effort to obtain valid AI responses, be aware of these potential drawbacks:

  • Responses may possess bias and include flawed logic.
  • Incorrect facts or results not based on current financial data.
  • Inaccurate calculations and erroneous predictions.

For additional information on AI prompts for personal finance, go to:

Link #1

Link #2

Link #3

Link #4

Teaching Suggestions

  • Have students create and use an AI prompt to obtain guidance for a financial decision. Compare the response received with other sources (online search, information from friends or relatives).
  • Have students talk to others to obtain ideas on how AI is being used for financial decisions.

Discussion Questions 

  1. What features of AI might be most useful to help people improve their financial planning activities?
  2. Describe actions a person might take to evaluate the validity of an AI response.